Shipping policy

Shipping Policy

We carefully prepare and pack every Herbelara order by hand.

UK Delivery

Orders are usually prepared and dispatched within 1–3 working days.

Delivery times are calculated from dispatch and may vary during busy periods, bank holidays or due to circumstances outside our control.

Shipping costs and available delivery options will be shown at checkout before you complete your order.

Order Tracking

If tracking is available for your chosen delivery service, you will receive tracking information once your order has been dispatched.

Incorrect Delivery Address

Please check your delivery address carefully when placing your order. If you notice an error, contact us as soon as possible at herbelara@outlook.com. Once an order has been dispatched, we may not be able to change the delivery address.

Delayed or Missing Orders

If your order hasn't arrived within the expected delivery timeframe, please contact us at herbelara@outlook.com and we'll be happy to help.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible with your order details and photographs of the damaged product and packaging so we can put things right.

Questions?

For any questions about your delivery, please contact us at herbelara@outlook.com.