Refund policy

Returns & Refunds

We hope you love your Herbelara products. If you change your mind, you have 14 days from receiving your order to let us know that you would like to return it.

Returns

To be eligible for a return, products must be unopened, unused and in their original condition and packaging.

For hygiene reasons, we cannot accept returns of skincare products that have been opened or used, unless they are faulty.

To request a return, please email herbelara@outlook.com with your order details before sending your item back.

Once your return has been approved, we will provide instructions for returning it.

For change-of-mind returns, customers are responsible for return postage costs.

Damaged, faulty or incorrect items

Please check your order when it arrives. If your product is damaged, faulty or you have received the wrong item, contact us as soon as possible at herbelara@outlook.com and we will make it right.

Where an item is faulty, damaged or incorrectly supplied, we will cover the appropriate return costs.

Refunds

Once we receive and inspect your return, we will confirm whether your refund has been approved.

Approved refunds will be made to your original payment method. Please allow up to 10 business days for your bank or card provider to process the refund.

If you haven't received your refund within 15 business days of approval, please contact us at herbelara@outlook.com.

Your statutory rights

Nothing in this policy affects your statutory rights.